FAQs

Where do charters depart from?

Charters departing from Bali leave from Serangan Harbour.

Departures can also be arranged from Nusa Lembongan depending on your plans and location.

We’ll confirm the most suitable departure point when planning your charter.

Can we customise our charter?

Yes. All charters are designed around your time, your route and how you want to spend your day.

From destinations to timing and optional additions, everything can be tailored to you.

Are your charters private or shared?

All Kalm Charters experiences are exclusively private. The entire boat and crew are reserved for your group, with no other guests onboard.

We don't offer shared charters or individual seat bookings.

What is included in a charter?

Each charter includes an experienced captain and crew, fuel for standard routes, drinking water and soft drink, snorkelling equipment, towels and a Bluetooth speaker on board.

Inclusions may vary depending on your charter. We’ll confirm everything with you when planning your day.

Do you offer transfers between Bali and the islands?

Yes. We offer private transfers between Bali,
Nusa Lembongan, Nusa Penida and surrounding destinations.
Transfers can also be combined with a longer charter.

Do you offer food and beverages?

Food and beverage packages can be arranged on request. Let us know what you’re after and we’ll tailor options to suit your day.

Do you offer surf trips?

Yes. We can incorporate surf stops into your charter, depending on location and conditions.

Is fishing available?

Fishing is not offered on Kalm Charters.
Our focus is on private, considered experiences on the water.

Can we host a party onboard?

While we welcome birthdays, celebrations and special occasions, Kalm Charters is designed for relaxed, private experiences on the water and is not intended as a party boat.

What happens if the weather is not suitable?

All charters are subject to weather and sea conditions. The captain will make the final decision on whether conditions are safe for departure.

If we're unable to operate safely, we'll work with you to adjust your plans or reschedule. If an alternative date cannot be arranged, a full refund will be provided.

How do I book?

You can enquire through our website or contact us directly via WhatsApp or email.

We'll confirm availability, discuss your plans and provide a quote before arranging your booking.

When and how do I pay?

Full payment is required 14 days before your scheduled charter. For bookings made within 14 days of departure, payment is required at the time of booking.

We'll send you an invoice with the option to pay by bank transfer or credit card via a secure payment link.

How far in advance should we book?

We recommend enquiring in advance where possible, particularly during peak periods. We’ll always do our best to accommodate last-minute requests where availability allows.

What is your cancellation policy?

We understand that plans can change.

Cancellations made 7 days or more before your scheduled charter are eligible for a full refund.

Cancellations made less than 7 days before your scheduled charter are non-refundable.

No-shows are non-refundable.

If Kalm Charters cancels your charter due to unsafe weather or sea conditions, we'll offer an alternative date or a full refund if rescheduling isn't possible.